Account Manager

We’re growing as a business, and are looking for an ambitious, smart account management superstar to join our team and help take us to the next level. You will have exposure to industry leading fraud tech and work with some of our biggest and most important clients.

As an Account Manager you will:

    • Serve as a point of contact for all customer account management matters
    • Build and maintain strong, long-lasting client relationships
    • Oversee and communicate progress/initiatives/updates to our customers in line with their feedback
    • Identify areas of improvement to communicate internally and drive solution focused changes and projects
    • Forecast and track key account metrics
    • Prepare reports on account status, communicating internally with the Operations and Customer Services teams to do so and delivering these findings and updates to our key accounts

Requirements

We’re looking for someone who is:

  • Has a strong track record of delivering excellent customer service
  • Great at handling complaints and helping to ensure that issues are resolved
  • A brilliant communicator, both on video calls, over the phone and by email
  • A quick learner with great attention to detail
  • It would be great if you have past experience of Account Management

Benefits

At Homeppl, we value being wholeheartedly ourselves at work and embrace fun and innovation. We want our company to have a unique and memorable personality that makes an imprint from day one!

What we offer

  • The opportunity to work in a growing start up environment
  • Remote working within the UK
  • Salary band £30k – 35k
  • Please note all applicants must be resident in the UK and we are unable to sponsor visas