Account Executive

About Logistics UK

Logistics UK, formerly the Freight Transport Association is one of the biggest business groups in the UK, representing the entire industry with members from the road, rail, sea, and air industries, as well as the buyers of freight services such as retailers and manufacturers whose businesses depend on the efficient movement of goods.

An effective supply chain is vital to Keep Britain Trading, directly impacting over 7 million people employed in making, selling and moving the goods that affect everyone everywhere. With Brexit, technology and other disruptive forces driving changes in the way goods move across borders and through the supply chain, logistics has never been more important to UK PLC.

Job Summary

Working with Logistics UK customers, prospects, and internal teams to directly sell products and services to customers (both members and non-members). The role of the Membership Relations Executive (MRE) includes being responsible for outbound account management contact with customers, which involves conducting Account Management Review Calls to facilitate the renewal of various service contracts. Additionally, the MRE is responsible for managing the sales of products and services to both the existing client base and new potential customers. All sales and customer interactions are recorded and processed in the CRM database.

Responsibilities

• Account Management of a 500+ portfolio of member accounts ensuring the successful renewal of existing services.
• Identify potential within existing client portfolio to upsell/cross sell additional services.
• Recruitment of new members and identify potential within those members for additional services.
• Management of Sales Pipeline within agreed SLA’s.
• Identify and pass sales leads for products and services to field representatives.
• Debt management for your portfolio of accounts to ensure no negative impact or suspension of services.
• Ensure the continued annual growth of your portfolio of customers both new & existing.
• Ensure all customer contact is made & recorded in line with internal processes.
• Completion or oversight of all post sales administration.
• Achieve daily target for Account Reviews with customers.
• Promote Logistics UK as the UK’s leading business group within the logistics sector.
• Share learning and best practice with other MRE’s, the wider team and internal stakeholders.
• Attend and contribute to training sessions and team meetings.
• Attend events and conferences either individually or as part of the team, on occasion this will require overnight stays.
• Demonstrate the Logistics UK’s core values (Excellence, Dynamism, Togetherness, Reputation).

Requirements

• Customer Focussed Approach.
• Previous experience in an outbound telesales or account management role.
• The ability to communicate effectively at all levels with both customers and internal stakeholders.
• Exceptional telephone manner.
• Confident and clear communication style
• Negotiation skills and the ability to influence decisions using a range of sales tools.
• Experience of working in a target driven environment.
• A strong dedication to providing excellent customer service, striving to meet and exceed customer expectations.
• A proven track record of successfully building and maintaining long-lasting business relationships.
• An understanding of market trends and the ability to identify sales opportunities and drive revenue growth.
• A creative and proactive approach to problem-solving, with the ability to think outside the box and find innovative solutions.

Benefits

We value our employees and offer a wide range of benefits recognising that no two employees are the same – everyone has different preferences and needs that change over time.

• 25 days of annual leave plus bank holidays
• Christmas Working Arrangement for extra days off during the festive period
• Health Cash Plan for all employees and Private Medical Insurance for managers
• Employee Assistance Programme and Mental Health First Aiders
• Enhanced Family Leave policy
• Flexible and remote working arrangements
• Two paid days off per year for charity or volunteering work
• Various learning and development opportunities
• Range of pension schemes
• Award scheme to recognise outstanding employees
• Life Assurance Scheme for peace of mind