Account/Customer Success Manager

  • Anywhere

If you’re ready to join a team that crafts the future of artificial intelligence and thrives on the cutting edge, we’ve got a spot for you

We’re looking for a responsible and proactive Account/Customer Success Manager who will be responsible for building strong and effective relationships with both a client and a team.
You’ll meet exciting challenges, and will constantly grow in technology and the international environment.

What You Will Do:

  • Take part in the new clients’ integrations;
  • Simultaneously work with clients from a diverse list of industries;
  • Maintain constant communication with annotation teams and clients;
  • Monitor annotation quality, and team discipline and ensure corporate culture within the team;
  • Keep track of key metrics to measure the success of the client’s request and the team, and identify areas for improvement;
  • Gather feedback from the client and share it with the internal team to improve delivered labeling services;
  • Proactively mediate and resolve any clients’ and annotators’ concerns or issues etc.;
  • Train annotation teams and supervisors.

What We Need:

  • Fluent English and Ukrainian;
  • 1.5+ years of experience in tech service industry;
  • Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships;
  • Excellent negotiation and conflict resolution skills to ensure mutually beneficial outcomes for the clients and the company;
  • Proven ability to take responsibility;
  • Strong leadership skills with a demonstrated ability to effectively manage and motivate a team;
  • Analytical and problem-solving skills, with a strategic approach to account management;
  • Innovation mindset and the ability to be flexible and adjust to the changes.

Will be a great plus:

  • Experience as a Team Lead or Supervisor in IT outsourcing companies;
  • Desire to advance in AI & annotation services;
  • Good sense of humor

We offer:

  • Competitive monthly rate in USD;
  • Business hours;
  • Opportunity to work fully remotely;
  • Greenhouse conditions for self-development;
  • Inclusive international environment;
  • Amazing team connectivity;
  • Paid intensive training and trial period;
  • Responsive management interested in your growth and long-lasting cooperation.

Who are we?

Machine Learning (ML) is setting a new milestone for the future of technology development. Data is the most vital resource for any AI-boosted application.

Building on this idea, Label Your Data has been providing high-quality, secure, and flexible data annotation services for any industry, including Retail & E-commerce, Security, Fintech, Health Care, Real Estate, Autonomous Vehicles, Insurance, and Robotics since 2020.

We’re a growing company aiming to create state-of-the-art, reliable, and tech-driven data annotation solutions for businesses all over the world. The safety of our client’s data is our priority.

Visit our website:

Ready to weave your magic into the world of AI and data? ✨
Send us your CV in English pointing out your outstanding skills, and let the adventure begin.