Senior Medical Equipment Technician (CBCT, Dental X-Ray)
[Position]
Senior Medical Equipment Technician (CBCT, Dental X-Ray)
Remote (Resident in FL or TX, Cover FL & TX regions)
[About Our Client]
Since its establishment in 2004, Company has been dedicated to making a better world by providing reliable, innovative x-ray imaging solutions in the dental & medical industry.
[Job Summary]
The Senior Medical Equipment Technician serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior tech staff. Senior Medical Equipment Technician acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Technician I and II team members while contributing to continuous improvement initiatives and internal training.
[Job Description]
Key Responsibilities
– Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-site
– Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff
– Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites
– Diagnose complex system failures and recommend corrective actions and long-term solutions
– Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs
– Supervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team members
– Support onboarding and training of new engineers, including field shadowing and skills development
– Review service documentation for accuracy, completeness, and compliance with company standards
– Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations
– Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction
– Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements
– Support internal process improvement initiatives and contribute to best-practice development
– Travel regularly to client sites (average 2?7 days per assignment) and provide leadership during multi-day or complex service engagements
– Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs)
– Perform other duties as assigned by management
Supervisory Responsibilities
– Directly supervises Medical Equipment Technician I and II positions
– Provides performance feedback, coaching, and technical development support
– Assists management with workload planning, scheduling, and skills assessments
Requirements
– Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred
– 4+ years of hands-on experience servicing dental CBCT X-Ray equipment, with demonstrated advanced troubleshooting expertise
– Prior experience mentoring, leading, or supervising technical staff
– Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment
– Proven ability to communicate complex technical information clearly to customers and internal teams
– Excellent customer service, interpersonal, and conflict-resolution skills
– Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems
– Valid driver’s license and ability to travel regularly
– Ability to work independently, prioritize tasks, and manage multiple complex service cases
– Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds
Benefits
– Medical insurance
– Dental and Vision,100% Company sponsored
– Basic Life Insurance and AD&D, 100% Company sponsored
– Short Term and Long Term Disability Insurance, 100% Company sponsored.
– 401(k) plan with a company match up to 3%
– PTO (15 days for first year-[6 days paid vacation,9 sick days]);(20 days for second year)
– 10 Paid Holidays per year