Director of Customer Success (Remote – US)

Posted 1 week ago

This position is posted by Jobgether on behalf of Team8. We are currently looking for a Director of Customer Success in the United States.

This role offers the opportunity to lead strategic client engagements and drive the success of enterprise healthcare cost management solutions. The Director of Customer Success will act as a trusted advisor for self-insured employers, translating complex analytics into actionable strategies that enhance operational efficiency and reduce unnecessary costs. You will oversee client relationships, manage internal resources, and ensure timely delivery of high-quality insights. The position requires strong leadership, exceptional communication skills, and expertise in healthcare claims and analytics. The ideal candidate thrives in a fast-paced, data-driven environment, balancing client satisfaction with operational excellence. This is a hands-on role with broad cross-functional collaboration across analytics, clinical, and executive teams.

Accountabilities

Serve as the primary point of contact for enterprise clients, building long-term relationships and acting as a trusted advisor.
Translate complex data insights into actionable recommendations, reports, and presentations for non-technical stakeholders.
Coordinate internal teams, including data, clinical, and project management, to ensure seamless delivery of client solutions.
Lead client meetings, strategic reviews, and update presentations, ensuring alignment with business objectives.
Oversee project timelines, monitor KPIs, and troubleshoot client issues proactively to maintain satisfaction.
Collaborate with sales and solutions teams to develop client-focused strategies that drive value and business growth.
Contribute to team-wide best practices and knowledge sharing to enhance overall client success.

Requirements

5–8 years of experience in account management, client success, or related roles in data analytics, technology, or consulting.
4 years of experience in healthcare claims and data analytics; 3–4 years in healthcare payment integrity.
Proven experience managing senior-level client relationships and negotiating contracts.
Bachelor’s degree in Business, Data Analytics, or a related field; Master’s degree preferred.
Exceptional interpersonal and communication skills, able to convey complex insights to non-technical audiences.
Hands-on, proactive approach with strong problem-solving and strategic planning abilities.
Experience in project management, meeting deadlines, and coordinating cross-functional teams.
Familiarity with data analytics concepts, tools, and methodologies, and ability to apply insights to client strategy.

Preferred Knowledge:

Existing relationships within large self-insured plan sponsor communities.
Experience with procurement/medical ASA, PBM, and contract negotiations.
Understanding of benefit analytics, data warehousing, and claims data structures.
Broad knowledge of relevant industries such as finance, healthcare, and compliance.

Benefits

Competitive salary with potential performance-based incentives.
Comprehensive health, dental, and vision coverage.
Paid vacation, sick leave, and holidays.
Flexible work arrangements with remote work options.
Opportunity to lead impactful projects in healthcare cost management.
Collaborative, mission-driven work environment with career growth opportunities.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job’s core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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