Customer Service Representative

• Respond to customer support inquiries via Atlas (support platform) and Dialpad (calls/texts)
• Proactively get on the phone with customers when needed (not just limited to chat support)
• Troubleshoot technical issues and guide users through workflows in the app
• Work with waste haulers, many of whom are less tech-savvy and appreciate phone-based support
• Recognize and share trends/themes in support issues with the broader team to inform product improvements

Requirements

• Flawless English (imperceptible that they are not U.S. based)
• High IQ and strong critical thinking ability
• Super tech-savvy and able to quickly grasp complex software
• Strong communication skills (especially phone etiquette)
• Comfortable and confident engaging with rough or direct personalities
• Proactive and able to identify repeat issues and flag for product/engineering follow-up

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

• Permanent remote work flexibility
• Paid Time Off
• Health Maintenance Organization (HMO) coverage
• Annual performance bonuses
• Dedicated coaches offer an extra channel of support and skill-building
• Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.