Loan Servicing Specialist
Rate: $5/hr
100% Remote Work
Night Shift
About the Role:
We are seeking a detail-oriented Loan Servicing/Processing Assistant to support a variety of tasks in a fast-paced, dynamic environment. This role requires efficiency, multitasking, and strong organizational skills. If you’re motivated, tech-savvy, and passionate about real estate investing, this is a fantastic opportunity to join a rapidly growing team!
Key Responsibilities:
- Call Management: Handle and route 10-20 daily calls, including loan inquiries and general customer service.
- Email Management: Monitor and respond to emails promptly.
- Document Handling: Scan and save documents in appropriate files.
- Loan Servicing Support:
- Manage loan servicing portfolios using web-based mortgage software.
- Post payments and assist in Yardi for accounting.
- Input data into a custom-built CRM and lending software.
- Lead & Task Management: Track and manage leads and task flow within lending software and assist the lending team.
- File Maintenance: Audit and maintain loan files, ensuring completeness.
- Client Coordination: Process servicing requests with clients, title companies, and lenders.
- Compliance Monitoring: Track insurance and tax notices on active loan files.
Soft Skills for Success:
- Attention to Detail: Ability to multitask and prioritize.
- Follow-Through: Commitment to seeing tasks through to completion.
- Communication Skills: Strong reading, writing, and customer service abilities.
- Motivation & Initiative: Self-starter with strong organizational and time-management skills.
- Independent Worker: Capable of working with minimal supervision.
- Calm Under Pressure: Maintain high-quality standards under deadlines.
Qualifications:
- Experience: At least 2 years of experience in a lending-related role.
- Tech Skills: Proficiency in G-Suite products and CRM systems (training provided if needed)