Strategic Account Manager

Track24 Limited is currently seeking a Strategic Account Manager to join the team. As a Strategic Account Manager, you will be responsible for building and maintaining trusted relationships with our key clients across the high risk space.

You will play an integral role in the further roll out of our latest SaaS offering, AtlasNXT, which is already enabling teams globally to stay connected wherever they are located. AtlasNXT brings together 20 years of industry expertise, and is a world class duty of care solution, built round the principles of “Protect“, “Inform” and “Engage“.

In this role, you will be responsible for driving revenue growth and expanding our footprint within assigned accounts. You will develop account plans, identify opportunities for expansion, whilst collaborating with internal teams to execute on customer requirements and deliver exceptional service.

Key Responsibilities:

• Build and maintain strong relationships with key clients, serving as their trusted advisor and main point of contact.
• Understand clients’ business goals and objectives, and develop strategic account plans to achieve them.
• Identify opportunities for expansion within assigned accounts.
• Collaborate with internal teams, including Sales, Product, and Customer Success, to ensure seamless onboarding, implementation, and ongoing support for clients.
• Monitor account health and proactively address any issues or concerns to ensure customer satisfaction.
• Stay informed about industry trends and competitive landscape to provide valuable insights and recommendations to clients.

Requirements

Requirements:

• Proven experience in strategic account management or a similar role within the B2B technology industry.
• Strong business acumen and ability to understand clients’ business objectives and challenges.
• Demonstrated success in driving revenue growth and expanding existing accounts.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships at all levels of an organisation.
• Strong problem-solving and negotiation skills.
• Ability to work collaboratively and cross-functionally to meet customer needs.
• Experience in the SaaS or technology industry is preferred.
• Experience working in, or working with customers, in the high risk landscape.

Benefits

At a glance:

• Commission structure to be discussed and explained during the interview process
• Ability to work remotely, or from our London office as desired
• 25 days annual leave