Travel & Lifestyle Manager – Philippines (Fully Remote)

Posted 4 months ago

Are you…

A travel consultant who loves working in the travel industry?
The person your friends always turn to for suggestions on their holiday destinations?
Always ‘in the know’ about all the new luxury hotels, cruises and best places to visit on holiday?
Someone who thrives in a fast paced and fun working environment

Ten is looking for passionate, motivated and resourceful individuals to join our APAC team. As a Travel Lifestyle Manager, your primary role is to fulfill leisure travel requests on behalf of our members, including scheduled, no frills and chartered flight only requests from our global membership network, with a high volume of first and business class requests. Your exceptional customer service skills, commercial judgement, skillful use of the our job management system and GDS booking technology (preferably Amadeus), and passion for travel will deliver superb member satisfaction and repeat usage of Ten concierge for travel and other services offered by the business.

Who We Are

At Ten our goal is simple, to become the most trusted service business in the world.

Ten is a leading global lifestyle management business with presence in over 20+ offices globally and more than 1300+ employees. We use our expertise, technology and buying power to grant our members direct access to the best travel, live entertainment, dining and luxury retail services. We also work closely with suppliers to provide exclusively negotiated benefits and employee loyalty schemes.

We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and to continue to improve the lives of millions of members.

As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.

To find out more about Ten, please watch this short video here.

Requirements

The ideal candidate will have:

Demonstrated experience in a dedicated Cruise ship sales, role in a travel agency, tour operator or concierge business
Experience working as a Cruise Specialist within a Travel Agency
Hands-on experience in one or more GDS systems, ideally Amadeus, including complex multi-sector and round the world routing departing from all major global hubs
A knowledge of and enthusiasm for a wide range of leisure and city destinations and types of travel.
Proven success in putting together luxury cruise holidays for affluent clients
Superb attention to detail especially when working under pressure
Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
The ability to multitask and handle several projects at the same time
High adaptability to a dynamic changing environment
Self-motivation, committed and possess initiative & drive in the job
Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
Attention to detail and able to work independently
Strong team player with good interpersonal and communication skill

Flexibility : This position is a full-time 40-hrs per week role on a shift basis, The right candidate needs to be flexible in offering their services between the hours of 07:00-22:00pm local time, Monday to Sunday, including Public Holidays

Guidelines for Home Office :

Located anywhere in Philippines
A secure home office at your confirmed address, free from background noise or other distractions
Internet service must meet minimum requirements and minimum speed check must be completed

Benefits

Rewards designed around you:

Our people are at the heart of the business and we have a culture of recognition and reward. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development. All our employees also enjoy a range of benefits regardless of where they are based. Not only do we enjoy monthly Treats on Ten (on the tenth of each month!) but employees also get 3 extra days of annual leave in their third year and an extra month of every 5 years. In line with these milestone lengths of service, we also operate a Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached. The thinking behind the program is that not only does it recognise and reward commitment and loyalty to the business, but it can also be used to fund the adventures to be had during sabbaticals – this is the main intention and driving force behind the program. We want to give our people extra spending money so that they can truly enjoy their sabbaticals.
One of our more popular perks, working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave.

Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.

Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”