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Dutch Customer Experience Specialist, FinTech – Remote In Greece

  • Anywhere

Patrique Mercier Recruitment is currently seeking a talented Dutch Customer Experience Specialist for a FinTech company. This exciting opportunity allows you to work remotely from Greece while providing exceptional customer support to Dutch-speaking clients in the financial technology industry.

As a Dutch Customer Experience Specialist, you will be responsible for assisting customers with their inquiries, providing product and service information, and ensuring a positive customer experience. You will handle a variety of customer interactions, including phone calls, emails, and live chat, using your excellent communication skills and product knowledge to address customer needs and resolve issues.

Joining our team means becoming part of a forward-thinking and innovative organization that values customer satisfaction. You will have the opportunity to work with a diverse and international team, contribute to the growth of the company, and enhance your customer service skills.

Responsibilities

  • Respond to customer inquiries and provide product and service information
  • Address customer concerns, resolve issues, and escalate problems when necessary
  • Deliver exceptional customer service through various channels (phone, email, live chat)
  • Build and maintain strong customer relationships
  • Accurately document customer interactions and follow up on pending issues
  • Stay up-to-date on industry trends, product updates, and company policies
  • Collaborate with cross-functional teams to ensure customer satisfaction
  • Meet and exceed individual and team performance targets

Requirements

  • Fluency in Dutch and English, both written and spoken
  • Prior experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical abilities
  • Empathetic and customer-oriented mindset
  • Ability to work independently and remotely
  • Familiarity with FinTech products and services is a plus
  • Proficient in using computer systems and CRM software
  • Ability to multitask and prioritize tasks effectively
  • Valid EU passport or ID

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
Patrique Mercier Recruitment