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Dutch Customer Experience Associate for bol.com – Remote In Greece

  • Anywhere

Patrique Mercier Recruitment, a leading recruitment agency specializing in multilingual job placements, is currently seeking a talented and motivated Dutch Customer Experience Associate for bol.com. This exciting opportunity allows you to work remotely from the beautiful country of Greece, providing excellent customer service to bol.com’s Dutch-speaking customers.

As a Dutch Customer Experience Associate, you will be responsible for handling customer inquiries, providing support, and ensuring customer satisfaction. You will interact with customers via phone, email, and chat, assisting them with their orders, answering questions about products, and resolving any issues they may encounter. Your goal will be to deliver a seamless and personalized customer experience that exceeds expectations.

Patrique Mercier Recruitment has a strong track record of successfully connecting qualified candidates with top companies in various industries. We pride ourselves on our extensive network and comprehensive recruitment process, ensuring that we find the perfect match between candidates and employers.

If you are fluent in Dutch, have excellent communication skills, and are passionate about delivering exceptional customer service, this role is for you. Join our dynamic team and become part of one of the largest and most successful online retailers in the Netherlands.

Responsibilities

  • Respond to and resolve customer inquiries via phone, email, and chat
  • Provide product information, process orders, and assist with returns or exchanges
  • Handle and escalate customer complaints or issues professionally and efficiently
  • Understand and adhere to company policies and procedures
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members to improve processes and enhance the customer experience
  • Stay up-to-date with product knowledge and industry trends
  • Achieve and exceed performance targets and KPIs

Requirements

  • Fluency in Dutch, both written and verbal
  • Prior experience in a customer service or contact center role
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and empathy towards customers
  • Ability to work independently and remotely, with self-discipline and motivation
  • Highly organized with good time management skills
  • Proficiency in using CRM systems and other customer service tools
  • Flexibility to work on a rotating shift schedule, including weekends and holidays
  • Reliable internet connection and a suitable home office setup
  • Valid EU passport or ID

Benefits

  • Private Health Insurance
  • Training & Development
  • Performance Bonus
  • 2 Extra Salaries Per Year
  • Fully Paid Training
  • Great Salary
  • Fully Paid Relocation Package ( flight, transfer and hotel )
Patrique Mercier Recruitment